Welcome to our Help center
The iCard Partners Portal is a dedicated platform designed for our trusted partners. As a partner, you can easily create applications for business accounts and request physical terminals, providing a complete solution for your clients. Our seamless process ensures that we can efficiently expand our network and grow our businesses together.
What should I do if the client claims that the device requires setting up APN?
In case the device shows a message requiring an APN, this means that the SIM card settings should be set up again. You can assist the client by following these steps:
- The terminal will display a field for entering an APN. Advise the client to enter ‘WSIM’.
- Then, in the next step, the terminal will ask for a username and password. Advise the client to leave these fields empty and then press the ‘Enter’ key.
- The client should wait until the device tries to establish the connection.
Once the connection check passes successfully, the merchant will be able to use the terminal to accept card payments again.
Still need help?
In case you didn't find what you were looking for, please get in touch with us for more information at partners.portal@icard.com