What is the Physical POS Return Policy?

The Physical POS Return Policy is defined by you as a Reseller and should be in compliance with the POS terminal return conditions applicable between your and iCard. Your Return Policy has to include clear terms for returns, refunds, and warranty. Below are the key points that you should consider:

• Merchants must always contact you directly in case of a return. POS terminals cannot be returned directly to iCard. You need to provide contact details for return requests;
• You need to allow voluntary returns within a period no shorter than required by local law. A full refund should be granted if the terminal is returned unused, undamaged, in its original packaging, and with all accessories;
• If a Merchant cannot be onboarded by iCard due to compliance, risk, or security reasons and the POS device has not been activated, you need to refund the full purchase amount to your client. It is recommended that refunds are not made in cash and should include any shipping or return postage costs, if applicable;
• The Return Policy must specify the law that governs the relationship between you and your clients.