How can a client access their Business account and the POS payments platform (iCard Direct)?

Once the application for opening a Business account and setting up POS devices is approved, the individual specified as the account holder in the application will be granted access to the platforms. This person can be a legal representative, beneficial owner, executive director, or another authorized signatory. In line with our procedures, we will verify the identity of the account holder and create access to both the iCard Business account and the iCard Direct platform -  the dashboard where the merchant can monitor all processed transactions.

If you are applying for the bundled service (iCard Business account + POS terminal), the designated account holder will receive access to both platforms. They will receive an e-mail with instructions on how to log in and start using the services.

To add additional users, for iCard Business, the merchant can easily grant access directly from the platform. This can be done via the ‘Add New User’ option in the dedicated menu. For iCard Direct, the merchant has to send a request via e-mail to partners.portal@icard.com, including the user’s full name, e-mail address (for login), and phone number (used to generate login credentials). Each new user has to be identified as part of our secure onboarding process.