Welcome to our Help center
The iCard Partners Portal is a dedicated platform designed for our trusted partners. As a partner, you can easily create applications for business accounts and request physical terminals, providing a complete solution for your clients. Our seamless process ensures that we can efficiently expand our network and grow our businesses together.
What can I do if the online identification of the legal representative/ authorized person via the iD app was not successful?
Please note that for all applications for physical terminals only, the identification process is initiated only by an iCard employee. This means that you won’t be able to track the current status of the identification of the related person from the iCard Partners Portal.
If the identification was unsuccessful and the person requires a new code to use the iD app by iCard, you will not be able to generate it on your own.
In such cases, please contact us at partners.portal@icard.com. Our team will take the necessary steps to request a new identification, and the individual will receive an e-mail notification with the new code to complete the process again.
Still need help?
In case you didn't find what you were looking for, please get in touch with us for more information at partners.portal@icard.com