What should I do if I receive a damaged or defective parcel from iCard?

We strongly encourage you to inspect the parcel carefully once you receive it. If you notice any visible damage or defects that occurred during shipping, please take photos or videos as evidence and contact us via e-mail at partners.portal@icard.com within 1 business day of receiving the products. Please describe in detail the situation and inform us about the number of devices that have been damaged.

You will then need to return the damaged devices and let us know whether you would prefer to receive replacement devices or reimburse the respective amount.

In case of any defect that becomes apparent when you start reselling the products, or in case you receive a complaint from a merchant that the device is defective, you should first contact us at partners.portal@icard.com. Please include the device serial number, a detailed description of the issue and photos so that we can conduct a thorough check. If we are unable to identify the issue remotely, the device will need to be returned to us for inspection by our technical team. If the device cannot be repaired, we will reimburse the amount for the defective terminals.